Privacy Policy

Data We Collect and Process

We process Personal Data that you may provide voluntarily or that we collect in performing the Services for your organization that we acquire from your organization or from third parties.

The Personal Data that we process includes:

• Your first and last name and email address.  Your email address is usually, but notalways, your employee email address.
• Metadata regarding your usage of your organization’s Microsoft 365 software.  For example we collect information on the actions you perform on Microsoft 365software, including time and frequency of such actions.
• Personal Data we collect from other sources: We may obtain information about you from third-party sources, such as public databases, social media platforms, third-party data providers and our joint marketing partners. We take steps to ensure that such third parties are legally or contractually permitted to disclose such information to us. Examples of the information we receive from other sources include demographic information,device information, location (such as city and state), and online behavioral data.
• Data regarding your use of our website and services ("Usage Data"). The usage data may include your IP address,geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of visits;
• Information required to send you communications you have consented to receive (“Correspondence Data”);
• Information that you post for publication on the Site or through our Services (“Publication Data”);
• Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("Notification Data"). When you subscribe or use certain features of the Services, you may be opting to receive messages and/or phone calls from us, other users of the Service and/or third-party Providers. You cannot opt-out of Administrative Emails. “Administrative Emails”relate to your activity on the Company Service and include but are not limited to emails regarding your account, if any, requests or inquiries, and purchases of products and services, if applicable. If you do not want to receive promotional emails from us, you may elect to opt-out of receiving promotional emails at any time after registering, bye-mailing us at the email listed at the end of this Privacy Policy or by clicking on the “unsubscribe” button at the bottom of any of our e-mails.
• Information contained in any inquiry you submit to us regarding the Services, e.g. a help desk request ("Inquiry Data”);
• Information that you provide to us to communicate with you regarding transactions between you and us, such as fulfilling and modifying orders (“transaction data”).  

We do not collect, access, or scan any of your organization’s content, for example:

• Email messages
• Calendar entries
• Contact lists or Address books
• SharePoint documents or content

We do not intentionally process any sensitive personal information or specially-protected categories of Personal Data as defined by the California Consumer Privacy Act/California Consumer Privacy Act (CCPA/CPRA) and the European Union’s General Data Protection Regulation (GDPR), such as data relating to racial or ethnic origin, political, religious, or philosophical beliefs, trade union membership, sexual orientation, biometric or genetic data, health, and medical treatment, etc.

Release of Non-Personally Identifiable Information.

We may disclose or share Non-Personally Identifiable Information with Third Party Providers and the public. For example, we may share aggregated demographic information (which does not include any Personally Identifiable Information) or use Third Party Providers to track and analyze Non-Personally Identifiable usage and volume statistical information from our users to administer the Service. We may also publish this aggregated information for promotional purposes. Such data is collected on our behalf and is owned and used by us.

Legal Basis For Processing

We process Personal Information about you as a data processor either at your direction or the direction of your organization, and only where such processing has a legal basis that is not overridden by your data protection interests or fundamental rights and freedoms. Our legitimate interests typically include providing, improving, maintaining, and enhancing our technology, products, and services, as well as ensuring the security of the Services and your Personal Data.

Additional Data-Processing Purposes

If we need to use your Personal Data for reasons other than those above we will notify you prior to processing whether the provision of Personal Information we are collecting is compulsory or if it may be provided on a voluntary basis and the consequences, if any, of not providing the information.

Where Your Personal Data is Stored

CoreView uses Microsoft Azure data centers to store your organization’s data, including Personal Data.  When your organization initially sets up its account with CoreView, it has a choice of four (4) data center locations.  Two are located in the United States, one in Canada, and one in Europe (Dublin, Ireland).  Data from organizations based in Europe is stored in the Dublin, Ireland data center.

Recipients of Your Personal Data

Your Personal Data may be processed by a third party on our behalf, in a predominantly automated and computerized manner, in order to guarantee security and confidentiality and to prevent unauthorized access to the data themselves. CoreView does not perform any automated decision-making, including profiling.

We may need to communicate your Personal Data to third parties belonging to the following categories:

• People involved in technical and organizational activity on our behalf (including payroll activity);
• Subsidiaries, parent companies and affiliates of CoreView USA, Inc., CoreView S.r.l., or Simeon Cloud, LLC;
• Business/marketing partner;
• Authorities and in general, subjects, public or private, with functions of public importance;
• External companies and / or professionals that assistance us;
• Third-party companies for processing aimed for promotional initiatives, if you have expressed your consent.

Your Personal Data could be processed also by our personnel, acting as authorized or System administrator, according to their role in our company.  We will not sell, distribute, disclose, or lease your Personal Information to third parties unless we have your permission or are required by law to do so. Your Personal Data will not be disseminated.

International Data Transfers

CoreView’s subprocessors may be in countries other than where the Personal Data is stored.  Also, CoreView USA, Inc. and Simeon Cloud, LLC are based in the United States (i.e. CoreView USA, Inc.) and CoreView, S.r.l. is based in Milan, Italy.  As a result, Personal Data may be accessed by CoreView personnel or subprocessors that are located outside of the country where the Personal Data is stored.  Such access to Personal Data is a “transfer”, so this access is governed by contractual or legal mechanisms designed to ensure that your rights (see “Your Rights” below) are preserved.  For example, if your Personal Data is protected by the European Union’s General Data Protection Regulation (GDPR), then access by CoreView and its subprocessors to your Personal Data across international borders is governed by mechanisms such as Standard Contractual Clauses with subprocessors, or U.S./E.U. Data Privacy Framework.

Data Retention

Your Personal Data will be stored for a time not exceeding that necessary to achieve the purposes for which it was collected (e.g. so that CoreView can provide its Services to your organization).  We will permanently delete Personal Data associated with the Service no later than ninety (90) days after your organization’s account is terminated or expires.  

Furthermore, even if your organization’s account remains active, but we have no ongoing legitimate need to process your Personal Data, we will either delete or anonymize it or, if this is not possible (for example, because your Personal Data has been stored in backup archives), then we will securely store your Personal Data and isolate it from any further processing until deletion or anonymization is possible.

Our Security

We take appropriate and reasonable technical and organizational measures to protect your Personal Data from loss, misuse,unauthorized access, disclosure, alteration, and destruction, considering the risks involved in the processing and the nature of the Personal Data. More details on CoreView’s security program may be found on our Security Page.

Disclaimer

Our Services are intended for use by our Clients. As a result, for much of the Personal Information we collect and process about Users through the Services, we act as a processor on behalf of our Clients. We are not responsible for the privacy or security practices of our Clients, which may differ from those set forth in this privacy policy.

What We Do With Personal Data We Gather

We use your personal data for a variety of purposes including:

• To provide the Services including billing and support;
• Compliance with legal obligations;
• To improve our Services (e.g. detection of the degree of customer satisfaction on the quality of services rendered, the preparation of studies and market research);
• Inform you with marketing communications about our products and / or services that we think you may be interested in through letters, telephone, advertising material, automated communication systems and in particular, newsletters (subject to your specific, express consent).

The provision of personal data by you necessary for the purposes referred to in (1) above is not mandatory, but the refusal to supply them may make it impossible for us to provide the Services. Their processing does not require your consent.  The provision of personal data necessary for the purposes referred to in (2) above is mandatory and the relative processing does not require your consent. The provision of personal data necessary for the purposes referred to in (3) is not mandatory and the relative processing requires your consent. The provision of data necessary for the purposes referred to in (4) above is not mandatory and their processing requires your consent, freely expressible and modifiable at any time as better described below (“Your rights”).

Your Rights

You have the following rights regarding your Personal Data that we process:

• To be informed of and request access to the Personal Data that we process (right of access);
• To request that we amend or update your Personal Data if it is inaccurate or incomplete (right of rectification);
• To request that we delete your Personal Data (right to erasure);
• To request that we temporarily or permanently stop processing all or some of your Personal Data (right to restrict processing);
• To request a copy of your Personal Data in electronic format and the right to transmit that Personal Data for use in another party’s service (right to data portability);
• To object to us processing your Personal Data on grounds relating to your particular situation at any time (right to object);

Privacy Notice for California Residents.

The California Consumer Privacy Act (CCPA) as amended, gives California certain rights regarding their data.  Many of these rights address the sale of Personal Data, which CoreView does not do.  If you have specific questions regarding your rights under the CCPA, please contact us at privacy@coreview.com.

Additional terms that apply to some residents of the European Economic Area (EEA).

In addition to the rights already recorded above, if you are based in the EEA, you may have the following additional rights in relation to the personal information we hold about you, in accordance with The General Data Protection Regulation 2016/67 (GDPR). More information regarding your rights, and CoreView’s compliance with GDPR can be found in CoreView’s Data Processing Addendum.  

Cookies Policy

How To Manage Cookies

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You can delete or block these cookies, but this may prevent you from taking full advantage of the website.

Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Questions, concerns or complaints: If you have any comments or questions regarding our privacy policy or practices, or if you have any concerns regarding your personal data held with us, or if you wish to make a complaint about how your personal data is being processed by CoreView, please contact us at privacy@coreview.com.