Advanced management for Microsoft Teams Phone

Manage Direct Routing, Operator Connect, and Teams Calling Plans all in a single dashboard with advanced reporting. Segment and delegate administration of Teams Telephony so local teams can manage call queues.

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The challenges of telephony transformation

Organizations are moving from legacy, on-premises voice systems to cloud telephony, with many of them choosing to add Teams Phone to their existing Microsoft 365 tech stack. These telephony transformation projects bring the Microsoft IT team and Unified Communication and cloud infrastructure teams together, which introduces a new set of administration challenges to the complex Microsoft 365 world.

First, the Unified Communication teams typically don’t have access to Microsoft environment but need to have the same autonomy they had before shifting to Teams Phone. However, the Microsoft 365 team can’t easily delegate administration rights to them on their tenants, which means they have to come up with other ways to manage their projects, users, access, and more.

CoreView for Teams Phone management

The CoreView Teams Phone Connector helps teams consolidate all Microsoft Teams Phone components and PSTN assignments in a flexible management console that enables granular groupings, admin assignments and rich reporting.

Now, the right teams can manage the full lifecycle of phone numbers and optimize spend with full reporting on numbers, provisioning and de-provisioning processes, without tying up the Microsoft 365 team or requiring extended access to the tenant.

Manage Direct Routing, Operator Connect, and Teams Calling Plans in a single place

Optimize your spend with Number Pools and Advanced Reporting

Delegate and empower local teams to manage everything related to Teams Phone

Manage the full phone number lifecycle with provisioning and deprovisioning processes and automation

Segment and delegate telephony administration

CoreView’s Virtual Tenants allow you to segment your tenant to fit your business needs, by department, division, region, or other criteria.

Microsoft Teams Phone Connector brings the power of Virtual Tenants to Teams telephony - allowing business units to manage and customize phone numbers and auto-attendant management and creation.

Assign groups of numbers like inventory to departments, divisions or business units so they can manage, report on and reassign their own numbers.
Reduce time spent administering call plans by delegating management to your business units –relieving the burden on central IT.
Manage and customize auto-attendants by location or division. Need to set a group away message for a regional holiday? No problem. Each business unit can create and adapt auto-attendant messaging to meet their needs.

Segment and Delegate Telephony Administration

Manage Direct Routing, Operator Connect and Teams Calling Plans all in one place

Bring together all your various telephony numbers in one place so you can manage, assign, and report on it all. Reconcile differences between your SBC and Microsoft Teams so you can be sure your inventory is under control.

Manage the full lifecycle of phone numbers and optimize your spend with full reporting on numbers, provisioning and deprovisioning processes, the ability to reclaim numbers after a holding period, and more.

Access advanced reporting

Easily slice and dice calling and numbers data across departments or the entire company—without having to dig through the Microsoft Teams admin center, your CRM or a separate call monitoring solution.

The Microsoft Teams Phone Connector allows you to:

Gain visibility into how Teams Phone is used across the organization with actionable metrics in a single dashboard.
Track and accelerate Teams Phone adoption by department or across the entire organization.
Drive collaboration in Teams with reports that show Teams Phone call duration, the number of attendees, and who is using video to drive better collaboration.
Identify an individual’s technology issues or a company-wide communication problem with call quality reporting.

CoreView Microsoft Teams Call Quality dashboard screenshot

Teams Phone Connector capabilities

Manage direct routing, operator connect, and Teams calling plans all in one place
Delegate management to operations teams or other business stakeholders and relieve burden on central IT and telephony teams
Manage and customize auto-attendants by department, division, region or other criteria
Assign groups of numbers, manage and customize auto-attendants by those granular segments

Benefits to the Unified Communications team

Analyze granular calling and numbers data without navigating through multiple admin consoles.

Gain visibility into how Teams Phone is used across the organization with actionable metrics in a single dashboard.

Track and accelerate Teams Phone adoption by department or across the entire organization.

Drive collaboration in Teams with reports that show phone call duration, the number of attendees and who is using video.

Identify an individual’s technology issues or a company-wide communication problem with call-quality reporting.

Collaborate with Microsoft 365 admins, infrastructure and cloud teams easily and efficiently.

Ready to make Microsoft 365 work for you? Let us show you how.

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