Delegating admin for regional IT teams: With staff around the world, Keolis is a truly global business. With this scale, they were experiencing the challenge of delegating admin access to regional and divisional IT teams.
Within the central IT direction, Keolis faced the challenge of maintaining a high level of security while allowing the local IT teams to carry out administrative tasks.
“CoreView has transformed our management of Microsoft 365! Thanks to CoreView, we have industrialized the administration of our Microsoft 365 environments, while maintaining the central security of the Tenant and allowing local and controlled delegation for each of our subsidiaries. This has considerably improved our governance and really simplified our day-to-day Microsoft 365 administration.”
CoreView Delegation Management: With Microsoft’s native capabilities lacking granularity and flexibility, Keolis turned to CoreView. The team used CoreView’s virtual tenant segmentation capabilities to create sub-tenants for each region and division so that they could only access their resources.
From here, they were able to quickly create custom admin roles in CoreView so that each of their IT admins had “just enough” access to do their job.
CoreView makes it easy to do this with a wizard-style approach that allows you to quickly create roles with just a few clicks. CoreView provides over 400 attributes to choose from and makes it easy to understand and navigate them during the creation process.
They were also able to identify unused licenses and automate user management using CoreView’s wider platform, saving time and money that could be reallocated elsewhere.
CoreView Delegation Management: With the French rollout a huge success, the Keolis Group started an internal proof-of-value to determine whether they should roll CoreView out across all 30,000 users at the group level.
Across the full 30,000 users, the main issue was the inability of regional IT teams to perform their daily tasks.
Following a PoV it was clear that CoreView could enable secure delegation across the whole Keolis Group, ensuring that both the Security and Operational functions would get what they needed.
Keolis worked with their IT partners, Wakers, to build out a comprehensive plan to roll CoreView out globally and deliver a unified approach to Microsoft 365 delegation, security, and administration.
Deploying CoreView across the group, enabled Keolis to reduce privileged accounts, drive down ticket escalations, deliver new license savings, and enhance admin productivity, thanks to CoreView’s reporting, license management, and task automation capabilities.