Mateco's ambition to accelerate its growth, which began five years ago, relied heavily on the IT teams in Belgian headquarters and Mexico. By bringing everyone under a single Microsoft 365 platform, Mateco could implement Dynamics 365 in every country, with Belgium overseeing IT operations.
The proposed expansion came with its share of challenges - since each country’s IT department lacked trained staff for M365, Mateco sought a solution allowing local IT to manage their resources during onboarding without giving them excessive privileges.
Mateco’s vision was to create subtenants that could be customized and administered to align with local requirements. Regrettably, Microsoft did not provide this functionality natively, and the built-in Admin centers were inadequate for handling advanced IT operations. Moreover, digital debt in different locations could cause problems. Therefore, central IT had to assign delegated administrators to share the tasks.
One thing that differentiates CoreView from other companies, is the support. The support is direct and takes a couple of minutes. There is a chat functionality within CoreView, if you share your issue a ticket is created, and they take care of it.
Imre Tholen, the M365 strategy manager at Mateco, sought a solution. CoreView emerged as a powerful solution, addressing the need for tenant segmentation and granular role-based access with its potent Virtual Tenant technology. By segmenting their tenant based on countries and implementing role-based action controls, Mateco gained the ability to manage their tenant securely. For example, specific users can create security groups but are stopped from deleting them.
The platform was deployed worldwide, making it the new IT operation center. This gave both shared IT services and local administrators the rights they needed to do their jobs. Incidents such as accidental mass actions that caused the unwanted removal of 90 groups were now avoidable.